PipsooOrder

Refund Policy

Last updated November 2, 2026

Every video is made for one person, so we can't resell it. Here is exactly what you get in each situation.

Situations

  • We made a mistakeA wrong name or wrong words, a missing add-on you paid for, or a video with a real technical fault such as no sound or a broken file. We make it again for free. If we can't fix it, we refund that video.
  • Your video arrived lateIf it arrives more than 24 hours after you paid, with or without express, ask us and we refund the whole order.
  • Only express ran lateIf you paid for express and the video arrives after 12 hours but within 24 hours, we refund the $4.95 express fee on request.
  • We refused your messageMost messages are checked before you pay, so you are not charged. If we refuse a message after payment, we refund the full amount automatically. You don't need to ask.
  • We can't make your videoIf a technical problem stops us from delivering at all, we refund the full amount automatically.
  • Your video was delivered and matches your orderNo refund. This includes changing your mind, a typo in the text you wrote, or a pronunciation that follows your spelling. It also includes the small imperfections typical of AI video that don't change what he says.

How to ask

Write to hello@pipsoo.com from the email you ordered with. Tell us the first name on the order and what went wrong. A screenshot or the time you received the email helps.

Please write within 30 days of delivery. We answer within 2 business days.

When the money comes back

Refunds go to the card or wallet you paid with, in US dollars. Stripe sends them right away, and your bank usually shows them within 5 to 10 business days. Bank conversion fees, if any, are outside our control.

Once a whole order is refunded, the link to its video stops working.

Add-ons

If we refund a whole order, your add-ons are refunded with it. A second video for another person is its own video: this policy applies to it separately.

Your other rights

Nothing here removes rights your local consumer law gives you. Please write to us before disputing a charge with your bank. It is usually faster, and we will fix what we can.

Who handles refunds

Pipsoo is run by LILYA DEVELOPMENT TRAINING - FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. Refunds are issued by this company.