Terms of Sale

Last updated November 2, 2026

These terms are the agreement between you and LILYA DEVELOPMENT TRAINING - FZCO when you order on pipsoo.com. By checking the box on the order form, you accept them.

What Pipsoo is

Pipsoo is a character made entirely by AI. He is not a real child, and no real child appears in your video. His face, movements and voice are generated by AI models. A video may contain small imperfections typical of AI video, such as a slightly loose mouth movement, and these are not defects by themselves. You agree not to present a Pipsoo video as footage of a real child.

Who can order

You must be at least 18 and able to enter a contract. You order for your own personal, non-commercial use or as a personal gift.

Prices and payment

All prices are in US dollars (USD). If your bank uses another currency, it may add conversion fees. Your statement shows PIPSOO.COM. Stripe processes payments. Taxes, if any apply, are shown at checkout.

• Personalized video, message up to 120 characters: $19.95
• Longer message, up to 200 characters: +$4.95
• Longer message, up to 300 characters: +$9.95
• Express delivery, within 12 hours instead of 24: +$4.95
• Add-on, choosing the outfit, the setting and the object: $7.95
• Add-on, choosing one of these: $3.95
• Add-on, a video for another person, up to 120 characters: $9.95

One-tap add-ons and your saved card

To order, you agree to save your card with Stripe for this order, so you can add extras on the next pages. That agreement works like this:

• After checkout we show you up to three optional add-on pages, one at a time, for 15 minutes. After that the offers close and your video goes into production.
• Each button shows the exact price and the card it will charge. We charge your card only when you tap that button. Tapping "No thanks" costs nothing.
• Your bank may ask you to confirm. If you paid with Apple Pay or Google Pay, a new payment sheet opens and you approve there.
• We do not use the saved card for anything else: no subscription, no renewal, no later order. We remove it from Stripe when the add-on pages close.

Your message

You write the words. By sending them, you promise that:

• you have the right to use the text and the first name you give us;
• your text does not break any law or anyone's rights, including copyright, privacy and publicity rights;
• you believe the person receiving it would welcome it.

You are responsible for your text. You agree to cover our costs if a claim arises because you broke these promises.

Content we refuse

We check every message before making the video, using automated tools and human review. We refuse messages that:

• are hateful, harassing, threatening, or violent;
• are sexual, or involve children in any inappropriate way;
• mock, frighten or embarrass the person who receives it;
• impersonate someone, or use the name of a public figure to suggest they said or endorse something;
• advertise something, ask for money or personal data, or spread false claims, including about health or elections;
• copy song lyrics, scripts or other text you do not own.

If we refuse your message, we tell you and you are not charged, or you are refunded in full automatically. See the refund policy.

Delivery

We send a private link to your email within 24 hours of your payment, or within 12 hours with express. A video for another person, added after checkout, has the same deadline as your order. The link lets you watch, download and share the video. Keep a copy: we keep the video for 12 months, as described in the Privacy Policy.

Each video is made to order and delivered digitally. By ordering, you ask us to start production right after the add-on window, and you accept that your right to cancel, where the law gives you one, ends when production starts.

Late, wrong or refused videos

The refund policy is part of these terms. In short: if we make a mistake we make it again for free. If it arrives late you can ask for your money back. If we refuse your message you are refunded automatically. Nothing in these terms takes away refund rights your local consumer law gives you.

What you may do with your video

We give you a personal, non-exclusive, non-transferable license to keep the video, show it, send it to people and post it on your own personal social accounts. You may not:

• sell it or use it in advertising or any commercial activity;
• remove any AI label a platform requires or claim it shows a real child;
• use it to mislead anyone, or to train AI models.

We own the Pipsoo character, his look, his name and his voice. The words you wrote stay yours, and you let us use them to make and deliver your video. We do not publish your video without your permission.

Limits of our liability

To the extent the law allows, the most we owe you for an order is what you paid for it, and we are not liable for indirect losses, such as a missed occasion. These limits do not apply to anything the law does not let us limit, such as your statutory consumer rights.

Law and disputes

Write to us first at hello@pipsoo.com: most problems are fixed by email. These terms are governed by the laws of the United Arab Emirates. If you are a consumer, you also keep the mandatory protections of the place where you live, and you may bring a claim in your local courts where the law gives you that right.

Changes

We may update these terms. The version in force when you ordered applies to that order.

Who is selling this

Notice for California residents

Under California Civil Code Section 1789.3, California residents are entitled to the following information. The provider of this service is LILYA DEVELOPMENT TRAINING - FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, email hello@pipsoo.com. The charges for this service are listed under "Prices and payment" above and may change for future orders. To resolve a complaint about this service, contact us first. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.